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Warranty

GCCEM Voluntary Repair or Replacement Warranty

 

Vehicle & Equipment Repairs & Service (Auto Electrical & Mechanical)

Gold Coast Car Electrics & Mechanical (GCCEM) will warrant all workmanship and new parts that it supplies and fits for a period of 6 months, 10,000kms or, in the case of machinery or equipment, 500 hours (whichever comes first).

Air Conditioning

GCCEM will warrant all workmanship and new parts that it supplies and fits for a period of 6 months, 10,000kms or, in the case of machinery or equipment, 500 hours (whichever comes first).  All air conditioning systems that GCCEM has replaced parts in are pressure tested and checked for leaks and correct operation before the vehicle leaves the workshop.  When new parts are fitted to an air conditioning system and the system is pressurized, this may cause other older components to fail. Therefore, GCCEM cannot warrant any parts of an air conditioning system that it has not replaced.

Reconditioned units 1

GCCEM will warrant units GCCEM has fully reconditioned for a period of 3 months, 5,000kms or, in the case of machinery or equipment, 250 hours (whichever comes first).

Manufacturer’s Warranty – Replacement Parts

Extended warranty may be offered by a parts manufacturer in addition to GCCEM’s Voluntary Repair or Replacement Warranty.  Used parts warranty terms vary by supplier but are usually 1 to 3 months.  Please ask for details.

General warranty terms

Should any new, used or remanufactured part supplied by GCCEM be incorrectly fitted by GCCEM or found to be defective during the relevant warranty period, we will rectify or replace that part at no charge.  In the case of repairs, only parts repaired or replaced (by GCCEM) will be considered under this warranty.   Goods presented for repair may be replaced by refurbished goods of the same type or like for like goods. Refurbished parts may be used to repair the goods.  This warranty does not cover any other costs, consequential losses, damages or loss of profits.  The GCCEM warranty also does not extend to the following:-

  • if there has been any outside interference to the work carried out by GCCEM;
  • if the vehicle, machinery, equipment or part has not been used under normal operating conditions2, has been used in extreme conditions or mistreated, including being in salt water, on minesites, overloaded, used in competition, involved in an accident or used in any way other than how it was designed by the manufacturer to be operated or used;
  • damage by causes beyond GCCEM’s control including but not limited to damage caused by continuing to operate after defect is known, accidental or intentional damage, damage caused by repairs, installation or work carried out by any party other than GCCEM;
  • damage caused to other components or parts as a result of stress on those components by the appropriate repairs or part replacement performed by GCCEM;
  • parts supplied by the customer;
  • environmental damage (including vehicle fluid leaks);
  • alteration, modification or removal of parts by anyone not authorised by GCCEM;
  • any work performed elsewhere (unless it has been expressly authorised by GCCEM), GCCEM will not be liable to pay.

What to do if you have a problem

If a problem occurs during the warranty period, contact GCCEM to advise GCCEM of the fault. Arrange a convenient time for the vehicle, machinery, equipment or part to be inspected and provide your original tax invoice. The faulty vehicle, machinery, equipment or part must be returned to the workshop at the customer’s expense.  GCCEM will then determine the validity of the warranty claim and, if deemed appropriate, organise for any refund, repairs or replacement to be carried out.

This warranty is provided in addition to other rights and remedies held by a consumer at law. Goods supplied by GCCEM come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

1 Reconditioned units – complete units reconditioned and tested by GCCEM.

2 Normal operating conditions – the range of operating conditions within which a vehicle , machinery, equipment or part is designed to operate by the manufacturer

 

Effective 15 March 2016